VETFAMILY PRIVACY POLICY

What personal data do we handle about you and why?

In this section, we explain how your personal information is used to provide you with good service, services and offers.

VetFamily process, in accordance with what is described below, personal data which are provided to VetFamily in connection with e.g. the application for membership in VetFamily and in connection with the registration to activities and services and in subsequent contacts with VetFamily. In order to maintain good membership and registry care, personal data may be supplemented by obtaining information from private and public registers.

When you choose to become a member of VetFamily, we handle:

• Information that you yourself provide to us such as name and contact information, including telephone number and e-mail address
• Other information we collect from private or public registers
• A membership number that we create to identify you in our systems

We handle your personal information to:

• Identify and administer your membership in VetFamily.

Legal basis for handling:

• We manage your personal information with support in the execution of agreements to administer your membership in VetFamily.

When you communicate with us, we handle:

You can choose to communicate with VetFamily in many different ways, e.g. via social media, in calls, emails and through physical meetings. When you communicate with us, we handle information that you submit to us, for example:

• Name and contact details
• Information about your case

We handle your personal information to:

• Answer questions and handle your case, such as correcting errors
• Deliver ordered information
• Improve our services and the information we provide and publish through e.g. our website

Legal basis for handling:

• We handle your personal data for our legitimate interest in handling your case.

When you participate in activities or in surveys, we handle:

In connection with events (seminars, lectures, competitions, campaigns, filmed interviews, etc.) or in connection with surveys (surveys and interviews, by telephone, email or via panels) we handle the information you provide to us, including names and contact details.

We handle your personal information to:

• Manage the activity and to be able to feedback to you
• Create reports and other material for our digital channels
• Provide you good service
• Inform you about marketing activities and customer surveys
• Produce statistics from marketing activities and customer surveys, in order to improve our services
• Manage food allergies for events

Legal basis for handling:

• We process your personal data for our legitimate interest described above and with support in the execution of agreements when administering competitions.

When we have an obligation under law, we handle:

In addition to what is described above, in some cases we process your personal information when we are required by law, for example because of our accounting obligation or upon request from the authority.

Legal basis for handling:

• When we process your personal information because we are required by law, we do so with the support of a legal obligation.

How long do we store your personal data?

Your personal data is only stored for as long as it is required to fulfill the purposes of the processing, or as long as we have to store them according to law. Your data will then be erased or unidentified in a secure way so that they can no longer be linked to you.

How do we share your personal data?

VetFamily never sell your information to a third party. However, we may disclose your personal information to the following categories of recipients:

• Suppliers, both inside and outside the EU/EEA, who, for example, provide IT services, handle membership issues or do marketing on behalf of VetFamily
• Suppliers providing membership benefits
• Other recipients when it comes to legal requirements
• Social media players, such as Facebook and LinkedIn

How do we protect your personal data?

Your privacy is important to us and that is why we put security in focus. We take steps to protect your information in accordance with the Data Protection Regulation and established information security guidelines. This means, for example, that we have procedures and guidelines around data protection and that our employees only have access to the information they need to perform their work.

Your rights

You have certain rights under data protection law. If you want to exercise any of your rights, you can contact us.

• Access to your personal data - you have the right to receive confirmation of whether we process your personal data and an extract of which data is processed
• Request Correction - You have the right to have incorrect information corrected
• Request to be deleted - you have the right to, in some circumstances, have your information deleted
• Oppose handling for direct marketing - you have the right to object to the processing of your personal data or have the processing restricted.
• Right to data portability - you have the right to demand that personal data be transferred from us to another company, authority or organization. This right is limited to information provided by you yourself.

Contact information

VetFamily Australia is responsible for data management of your personal data. If you would like further information on how your personal information is handled, please contact us by sending a request to: info@vetfamily.com

In the letter we want you to state your name, address, e-mail and telephone number in addition to your case. If we are unsure of your identity, we will contact you for further information.